Quay Gardens Hospitality Inc. ("Quay Gardens", "we", "us") respects your privacy. This policy explains what personal information we collect through our website and hotel services, how we use it, and the rights you have. It is written to reflect the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada's Anti-Spam Legislation (CASL) and Alberta's Personal Information Protection Act (PIPA).
Last updated: July 2026.
Who we are
Quay Gardens is a hotel and entertainment complex located at 412 Riverfront Avenue SW, Calgary, Alberta, T2P 0M4, Canada. If you have any questions about this policy or your information, you can reach our privacy contact at [email protected] or +1 (403) 452-1170.
Information we collect
We only collect information that we need to provide and improve our services. Depending on how you interact with us, this may include:
- Your name, email address and phone number when you send an enquiry or make a booking;
- Details of your stay or request, such as preferred dates and the type of enquiry;
- Messages you choose to send us;
- Basic technical information collected by cookies, such as the pages you view (see our Cookie Policy).
How and why we use it
Under PIPEDA and Alberta PIPA we identify the purpose of collection at the time we collect it. We use your information to respond to enquiries, manage reservations and guest services, keep our website secure, meet our legal obligations and, where you have agreed, to send you news and offers.
Consent
We collect, use and disclose personal information with your knowledge and consent, except where the law permits or requires otherwise. You may withdraw your consent at any time, subject to legal or contractual limits, by contacting us.
Email communications (CASL)
We will only send you marketing emails if you have given your express consent, for example by ticking the optional box on our enquiry form. Every marketing message includes a clear way to unsubscribe, and we act on those requests promptly. Service messages relating to a booking you have made are not marketing.
Sharing and disclosure
We do not sell your personal information. We may share it with trusted service providers who help us operate the hotel and website, and only for that purpose. We may also disclose information where required by law.
Transfers outside Canada
Some of our service providers may process information outside Canada, including in the United States. Where this happens, your information may be subject to the laws of that country, and we take reasonable steps to ensure it remains protected.
Keeping your information safe
We protect personal information with physical, organisational and technical safeguards appropriate to its sensitivity. We keep it only as long as necessary for the purposes described here or as required by law.
Your rights: access and correction
You have the right to ask what personal information we hold about you, to request a copy, and to ask us to correct anything that is inaccurate or incomplete. To make a request, please contact us using the details above. We will respond within the timeframes set by law.
If something goes wrong
If a breach of security safeguards creates a real risk of significant harm, we will notify affected individuals and the relevant authorities as required by law.
Regulators
If you have a concern we cannot resolve, you may contact the Office of the Privacy Commissioner of Canada at priv.gc.ca, or the Office of the Information and Privacy Commissioner of Alberta at oipc.ab.ca.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.