Quay Gardens is first and foremost a hotel and hospitality destination. Our gaming lounge is a small, adults-only amenity, and we want everyone who uses it to have a safe and enjoyable time.
Last updated: July 2026.
An adults-only space
Access to the gaming area is limited to guests aged 18 years and over. We may ask for valid photo identification, and our team will decline entry to anyone who cannot confirm their age.
Getting help
If gambling is affecting you or someone you care about, free and confidential support is available in Alberta:
- Alberta Gambling Helpline — 1-866-461-1259 (free, confidential, available 24 hours a day, 7 days a week)
Self-exclusion
If you would like to take a break, you can ask our team about self-exclusion options that limit your access to the gaming area for a period you choose. We will handle any such request discreetly and respectfully.
Signs to watch for
It may be time to seek support if you notice that you are:
- spending more time or money than you intended;
- trying to win back losses;
- borrowing money or neglecting responsibilities to keep playing;
- feeling anxious, low or irritable in connection with gambling.
Our commitment
Our staff receive guidance on responsible service and on how to support guests who may need help. We keep the environment calm, we do not offer credit for play, and we encourage everyone to set their own limits and to treat any visit as entertainment rather than a way to make money. Please play responsibly.